We, CogniPay®, are committed to providing high quality online banking services to our customers. If you are not completely satisfied with our services, we are happy to provide you with information regarding our refund and return policy.
1. Refunds:
- Online banking charges, such as membership fees or monthly fees, are generally non-refundable.
- In case of double payment or wrong payment, please contact us immediately to request a refund. We will review each refund request on a case-by-case basis.
2. Account cancellation:
- If you wish to cancel your online banking account, please contact us for specific instructions on the cancellation process.
- Please note that cancellation fees may apply, where applicable.
3. Returns:
- Online banking services are not physical products, and therefore there is no return policy for the services provided.
- If you have any technical issues or concerns regarding our services, please contact us for appropriate assistance.
4. Responsibility:
- The responsibility of CogniPay® is limited to the services provided in accordance with our general conditions of use and specific contractual agreements.
- CogniPay® cannot be held responsible for any financial loss suffered by customers resulting from the improper use of their accounts or any other fraudulent activity.
5. Policy Changes:
- We reserve the right to modify this refund and return policy at any time. Changes will be posted on our website and will take effect immediately upon posting.
